What will happen to my rewards point balances?
Starting on 4/23/2024, your Bonus Points will be serviced by our new provider, DreamPoints. Your existing, unredeemed points will be transferred to your new rewards account.
How do I register?
All personal debit cards are automatically enrolled in MyRewardsPlus, all you have to do is register at https://www.dreampoints.com/citizensada/register. For instructions on how to register, please click here.
Will my points earn at the same rate?
Yes. You will continue to earn at a rate of 1 point per $2.
What does my new rewards program offer?
We will offer a robust selection of redemption options. This includes:
- Top-Shelf merchandise from a wide variety of name brands
- Travel bookings including flights, hotels, car rentals, and more
- Gift cards from your favorite retailers for everyday purchases or to celebrate special events
- Redemptions for tickets to experiences, concerts, and sporting events
Where will I go to redeem my points?
After your new program start date of 4/23/2024, please go to www.dreampoints.com/citizensada/register to register your card. You will need your card number to register. Also, for your protection, please make sure to add your email address and mobile phone number so that we can verify your identity when you create your new rewards account. This will also be helpful for the delivery service in the event you need to be contacted concerning your order. Moving forward, you can log into your rewards portal here to view your point balance, search, and view all available redemption options and more.
Is there anything that I need to do before my new program start date?
No. Continue using your card without interruption. You are continuing to earn points for your purchases. Even better, any of your existing, unredeemed points will be transferred to your new rewards account.
*Please note: Points and transactions from your current rewards account will not be available to view on 4/23/24 as it may take up to 30 days to reflect on your new rewards account
Why won't I be able to view my existing points starting on 4/23/24?
You will continue to earn points starting on the start date of the new rewards program, so rest assured that your point earnings will not be interrupted. As part of the process to transition your existing points to your new rewards account, and to ensure that your rewards earnings are not interrupted, our new rewards provider cannot begin the points migration until the day that your new account is live. While we do not expect it to take the full 30 days for your existing points to migrate over, we do want you to be aware that your existing points will not display on your new account for a few weeks after the transition.
Who do I call for assistance?
You now have a dedicated rewards customer service team at 888.492.0173 to support general cardholder servicing. This group will be available 6am to 11pm ET, Monday-Friday and 6am to 8pm ET Saturday-Sunday (excluding major holidays) to support consumer questions, password resets, general inquiries, resolve issues, assist processing merchandise redemptions, etc. You may also visit the MyRewardsPlus page for more extensive FAQs here or submit an emailed question to their contact team here