What is the Google Play account deletion requirement?
Google has mandated that all Android applications published in the Google Play Store provide users with the ability to remove their app accounts and associated data. This requires transparency and empowers users to manage their data responsibly.
Citizens Bank of Ada in Google Play (Android)
If you would like to request that your Digital account information be removed, please choose one of the following request methods:
- Send an email to info@citizensada.bank
- Mail your request to P.O. Box 1468, Ada, OK 74820
For all deletion requests, please include your first name, last name, a call back phone number, and user ID
What, if any, data is retained once the user account has been removed?
User data deleted from the system is archived to facilitate account recovery. The archived user data includes information that links the user the their bank account(s) and their personalized settings. Archived user data cannot be used to access financial accounts or other protected information. This archived data is retained indefinitely for the duration of our business relationship, after which time it is permanently deleted.
Will the user till be able to access Web banking once their account is removed?
No. This will remove their account access for all Digital products including mobile (Android, iPhone) and Web.
Does this impact the user's accounts at Citizens Bank of Ada?
No. This only applies to the account(s) used to access Digital products